Shipping policy


At General Public, we are committed to making sure your order is processed and shipped as smoothly as possible. Please review our shipping policy before placing your order.

please allow up to 2-3 business days for your order to be processed and dispatched.

Once your order has shipped, you will receive tracking information using the contact information provided at checkout.

ALL SALES ARE FINAL. NO REFUNDS.

Please double check your items, size, color, and shipping information before placing your order.

We do offer size exchanges within 7 business days of the delivery date. Items must be unworn, unwashed, and in their original condition. Size exchanges are subject to availability.

If your size is unavailable, please contact GP Support and we’ll let you know what options are available.

Any exceptions will be handled according to our Refund & Return Policy and applicable consumer protection laws.

 

PRE-ORDER PRODUCTS

For products that are marked PRE-ORDER, please allow approximately 1–2 weeks for processing and fulfillment.

Processing timelines may vary depending on the product, order volume, availability, and collection release.


INTERNATIONAL ORDERS

For orders shipped internationally, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by their country.

These charges are not included in your purchase and are not covered by G.P..

Orders returned to us because customs fees or import charges were not paid are not eligible for a refund, except where otherwise required by applicable law.


PACKAGE RESPONSIBILITY

Once your package has been transferred to the shipping carrier, GP is not responsible for delays, loss, theft, or damage that occurs while the package is in transit, except where required by applicable law.

However, our support team will do our best to assist you with tracking your package and filing or communicating with the shipping carrier when necessary.

Please make sure your shipping address is complete and accurate before submitting your order.


GP SUPPORT

For questions about your order, shipping, tracking, or an exchange, contact our support team:

DM ON INSTAGRAM @GP.SUPPORT

or

Email: SHOPGENERALPUBLIC@GMAIL.COM

Our team will be happy to assist you. Please allow up to 24 hours before a reply

Thank you for shopping with G.P.