Refund policy

At General Public, we want you to receive your order exactly as expected. Please review your order, sizing, and shipping information carefully before completing your purchase.

ALL SALES ARE FINAL

All sales are final. General Public does not offer refunds unless otherwise required by applicable law.

We do offer size exchanges on eligible items.

SIZE EXCHANGES

Size exchanges may be requested within 7 business days of the delivery date.

To be eligible for a size exchange, the item must be:

  • Unworn and unwashed

  • In its original condition

  • Free from stains, odors, damage, or signs of wear

  • Returned with original tags attached

Exchanges are subject to availability. If your requested size is unavailable, contact GP Support and we will let you know what options are available.

Customers are responsible for return shipping costs for size exchanges unless the issue was caused by General Public.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, contact GP Support within 7 business days of delivery.

Please include your order number and clear photos showing the issue.

Once reviewed and approved, General Public may provide:

  • A replacement of the same item

  • An exchange for an item of equal value

  • Store credit

  • Another appropriate resolution

If the mistake was made by General Public, we will cover the applicable return/replacement shipping costs.

LOST, STOLEN OR DELAYED PACKAGES

If your tracking shows that your package is delayed, lost, or delivered but you cannot locate it, contact GP Support.

We will review the order and available carrier information to determine the appropriate next step. Depending on the circumstances, this may include assistance with a carrier claim, replacement merchandise, store credit, or another appropriate resolution.

General Public is not responsible for incorrect or incomplete shipping information entered by the customer at checkout.

RETURN CONDITIONS

Any merchandise approved for an exchange or return must be received in its original condition.

Items that have been worn, washed, altered, stained, damaged after delivery, or returned without original tags may be denied.

Please do not send merchandise back without first contacting GP Support.

FINAL SALE ITEMS

Certain products may be specifically marked Final Sale or otherwise ineligible for exchange. Any additional restrictions will be stated on the applicable product page or at checkout.

KLARNA & BUY NOW, PAY LATER ORDERS

Orders placed through Klarna or another buy now, pay later provider remain subject to this policy, except where the payment provider's applicable terms or consumer protection laws require a different process.

Any approved refund required under those terms will be processed through the original payment method/payment provider.

CONTACT GP SUPPORT

For questions about exchanges, damaged items, shipping, tracking, or your order:

DM @GP.SUPPORT

Email: SHOPGENERALPUBLIC@GMAIL.COM

Please include your order number when contacting us so we can assist you as quickly as possible.